Complaints form

Order confirmation or invoice number:

Item arrival date:

Contact information:

Product and quantity:

Error description: 1. Transport damage / product broken upon receipt. Please enclose a copy of the order confirmation or invoice. 2. Production or product-related error 3. Other, please describe: 4. Photo if applicable

Other relevant information:

Consumer's name:

Consumer's address:

Consumer's phone number:

Date and signature:

The form is sent to info@njordwyn.com
You will be contacted by our customer service to arrange the next steps.

Please mark the email with the subject "Complaint" and state your order number or invoice number. As a customer, please then send the defective item together with a copy of the order confirmation or invoice.

If the complaint is justified, we will refund your reasonable shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.

The item is sent to:
Njordwyn ApS
Stormarken 47

5471 Søndersø